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Privacy Policy

Last updated: 12 January 2026

At askmy.cv ("we", "us", "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws. By using our Service, you consent to the data practices described in this policy.

1. Data Controller

askmy.cv is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at hello@askmy.cv.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service, including:

  • Account Information: Name, email address, username, and password
  • Profile Information: First name, surname, desired roles, location, working pattern preferences
  • CV Content: CV documents, work experience, education, skills, and other professional information you upload
  • Communication Data: Messages sent through the chat functionality, feedback, and support requests
  • Payment Information: Billing details and payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

  • Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
  • Device Information: Device type, operating system, browser type, IP address, and device identifiers
  • Log Data: Server logs, error reports, and performance data
  • Cookies and Tracking Technologies: See our Cookie Policy section below

2.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers (e.g., OAuth providers) and payment processors, in accordance with their privacy policies.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Service Provision: To provide, maintain, and improve our Service, including processing your CV, creating your profile, and enabling AI-powered chat functionality
  • Account Management: To create and manage your account, authenticate your identity, and process your transactions
  • Communication: To respond to your inquiries, provide customer support, and send you service-related communications
  • Personalisation: To personalise your experience and provide tailored content and recommendations
  • Analytics: To analyse usage patterns, improve our Service, and develop new features
  • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of our users
  • Marketing: With your consent, to send you promotional communications about our Service (you can opt out at any time)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal bases:

  • Contractual Necessity: To perform our contract with you (providing the Service)
  • Legitimate Interests: To improve our Service, prevent fraud, and ensure security (where our interests do not override your rights)
  • Consent: Where you have given clear consent for specific processing activities (e.g., marketing)
  • Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Information

We may share your information in the following circumstances:

  • Public Profile: Information you choose to make public (e.g., your profile page, username) will be visible to anyone who accesses your public profile URL
  • Service Providers: We share data with trusted third-party service providers who assist us in operating our Service, including hosting, payment processing, analytics, and AI services. These providers are contractually obligated to protect your data
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity
  • Legal Requirements: We may disclose your data if required by law, court order, or government regulation, or to protect our rights, property, or safety
  • With Your Consent: We may share your data with third parties when you have given explicit consent

We do not sell your personal data to third parties for marketing purposes.

6. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your data is stored on servers located within the European Economic Area (EEA) or in countries with adequate data protection laws. If we transfer data outside the EEA, we ensure appropriate safeguards are in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account data is retained while your account is active and for a reasonable period after account deletion
  • CV and profile data is retained until you delete it or close your account
  • Transaction and payment records are retained as required by law (typically 7 years for tax purposes)
  • Log data may be retained for up to 12 months for security and analytics purposes

When you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal purposes.

8. Your Rights Under UK GDPR

As a data subject, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you
  • Right to Rectification: You can request correction of inaccurate or incomplete data
  • Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your data
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing
  • Rights Related to Automated Decision-Making: You have rights regarding automated processing and profiling
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@askmy.cv. We will respond to your request within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at ico.org.uk.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Service. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Authenticate your identity
  • Analyse how you use our Service
  • Improve our Service's functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function (e.g., authentication)
  • Analytics Cookies: Help us understand how users interact with our Service
  • Functional Cookies: Remember your preferences and enhance your experience

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly. If you believe we have collected data from a child under 16, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. International Data Transfers

Your data may be transferred to and processed in countries outside the UK and EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK government, to protect your data in accordance with UK GDPR requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@askmy.cv

For data protection inquiries, you can also contact our Data Protection Officer (if applicable) at the same email address.